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Per hour. Minimum 1 hour.

Fast response
Pre-call to check we can help
Tech carries spares/parts
Includes travel surcharge
15 minute, fast fix fee*

Paekākāriki to Te Horo Travel Included.

Commercial (+GST)


Per hour. Minimum 1 hour.

Faster response
Most senior engineers
Tech carries spares/parts
Includes travel surcharge
15 minute, fast fix fee*

Paekākāriki to Te Horo Travel Included.

15 minute fast fix fee: If we arrive and fix your issue within 15 minutes, you'll only pay a $82.50 callout fee ($102.50+gst for business).

Expected commit time: Most jobs are next day however if we can fit you in same day we will - this is often around 4.30pm onwards. If it's an emergency and can't wait, our office staff can attend your property next for a 100% surcharge (i.e. double usual rates).

Business hours: Our standard hours are Monday to Friday 8am to 7pm. Outside these times a $50 fee applies for weekends, on public holidays and from 7pm to 8am we have a 100% surcharge (i.e. double quoted rates above).

Free ISP routers: Most of our callouts are in relation to the free ISP router or modem you received. Wholesale margins on Fibre are minimal and giving away a free router is a major impact to profit margins - hence these freebies aren't very good. They might be fine for a studio apartment but not a 5 bed home. We recommend you look at your home wireless as to how much it benefits you. If it's vital, then you should invest in an enterprise level setup, yes this costs more $$ but is definitely worthwhile.

Hardware: Most wireless issues are fixed by upgrading your wireless hardware. Don't feel like you are being pressured into buying new equipment but our experienced technicians will make recommendations based on your property environment, size and wall cavities. You can purchase equipment through us at industry leading prices or buy yourself and we'll install it.

Travel surcharge: We charge a $25 travel fee for addresses in Otaki, Manakau and Pukerua Bay. For customers in Ohau, Levin or surrounding areas we charge a $65 travel fee. This is in addition to the hourly fee. This may be waived for regular clients. 

Paekakariki to Te Horo Travel Included.

Choose your own timeslot.

There's no need to call or take a whole day off work for a 1 hour visit. Using our online booking tool you'll be able to choose your own time slot and book in real time. 


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IMPORTANT: Please read our list of IT services we can and cannot help with. Most our cannot's are around custom built gaming PCs or hardware faults. As a mobile IT business we have limited resources for major faults, equipment failures. We recommend taking your device to a PC repair store or seek retailer advise. Most other IT techs will ask to take your away after spending an hour or two on site - we don't offer this. 

Call Us: 027 959 4444

Email: support@itnerds.nz

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